customer support service

It is really a myth that it would be easier to deal with inbound calls, because the caller may already be aware of your presence and is looking to make the purchase, but is reaching out to you on clearing some doubts. Inbound voice support services also are fraught with challenges and it could be interesting to meet it, whereas for an outbound call , normally you are well researched about your prospect, so you are prepared ahead. However for inbound calls, you are not aware of the customer’s intention beforehand. You have no clue as to how conducive they really are to make a purchase, or if they have come to you for some query or suggestion after making the purchase. The best way to respond to the scenario is to cater to the customer requirement promptly and effectively, so that they leave satisfied. In the meantime, you also have to keep into account that a prospective lead would be seeking out your competition, as well. In such cases, your work is double fold as you wil...

Out of all the Customer Support services I have heard of, Email Support is the service that most businesses miss to cash on.   Email Support is that service which has the potential to become the ultimate medium of customer support services, but unfortunate, very few have unearthed its true potentials. Email Support is basically providing precise and timely resolutions to a customer’s query posted via the same medium.   I have listed a few reasons that can make Email Support the next big thing in the market. So read on- 7 Reasons why you should include Email Support in your Customer Service Plan: 1.        Privacy: With some people reluctant to use social media and other forms of communication for solving their queries because of the scare of being visible to the world or their data being leaked, Email Support proves to be a safe haven. It provides utmost security and is away from the online media thus being safe from the prying eyes. ...